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Navigating the Waters of the Flood Tracking Process
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We know servicers today face many challenges managing portfolios. Today’s extraordinarily active marketplace is truly putting market participants into overdrive as you continue to work toward mitigating risk, streamlining operations, minimizing losses, reducing costs and elevating the borrower experience.

The Flood portfolio is typically not a priority, as historically only around 2% of the total revised determinations are affected by an insurance change. However, to put that in perspective, in 2020, the industry was tracking 173.7 million loan determinations of which 4 million were affected by a map revision with 118,000 requiring an insurance change. Occasionally, the revised county affects a larger percentage of your portfolio. That is the time you want to make sure that your Flood vendor is only tracking your active loans so you are not notified of unnecessary insurance changes that are no longer active in your portfolio.

The question becomes: How to manage your Flood portfolio and what tools are available to make this process more efficient. Join ServiceLink Flood to get a firsthand look at all options available to make navigating the Flood tracking process more manageable and efficient.
Timely Webinar for
Mortgage Servicers

Thursday, March 25
2:00 - 2:45pm ET
Register Today


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Meet Our Speakers

Michael P. Hanson, CFM

Senior Vice President,

ServiceLink National Flood

 

Mike Hanson currently serves as the Senior Vice President for ServiceLink National Flood. With over 30 years of service in the flood determination and mortgage compliance industry, Mr. Hanson is able to draw upon significant experience and knowledge to facilitate customer and professional needs. His current position involves oversight of business planning, integrations, claims management, facilities, contracts and order processing.

 

Mike received his Bachelor’s degree from Randolph-Macon College in Ashland, VA and attended The University of Texas at Arlington for his MBA. He maintains memberships in the National Flood Association, the Texas Floodplain Managers Association, the Association of State Floodplain Managers and has been a Certified Floodplain Manager since 2002. In addition to his professional associations, Mr. Hanson has also presented at industry assemblies, NFIP workshops and panel seminars.


Natascha DeVries

Vice President, Account Management,

ServiceLink National Flood

 

Natascha DeVries currently serves as Vice President, Account Management. She has over 27 years’ experience at ServiceLink National Flood and has developed and managed the Customer Service Department and currently manages the Account Management team. Mrs. DeVries oversees all Tier One lender integrations, contract negotiations, Requests for Proposals, Vendor Due Diligence documents, Scorecards, escalations and client meetings. Mrs. DeVries has extensive experience leading a team of qualified Account Managers to ensure Service Levels and Client expectations are met. Mrs. DeVries professional affiliations include membership in the National Flood Association. She is a graduate of Northwood University, Cedar Hill, TX with a degree in Business Administration.


Ericka Rutherford
Servicing and Portfolio Manager,

ServiceLink National Flood

 

Ericka Rutherford currently serves as the Servicing and Portfolio Manager. She has over 20 years’ experience at ServiceLink National Flood, and manages the Servicing Department. Her current role involves FEMA map revision notifications, loan servicing integrations, and customer compliance audits. She has been actively involved in the updates required for the FEMA map modernization and risk map projects, and works directly with customers to meet their portfolio audit and compliance needs. Her position requires extensive data analytics, implementing dynamic process changes based on customer requirements, and knowledge of various file types and transmission methods. She is involved in the National Flood Association, and obtained a Bachelor’s degree in Information Systems from the University of Texas at Arlington.


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